Cheltenham paving contractor guide: who to contact for advice or complaints
If you're hiring a paving contractor in Cheltenham or you've hit a problem with work already done, it helps to know which organisations actually deal with this kind of thing. Below is a short list of national consumer bodies, trade associations and the local trading standards service that cover paving and hard landscaping work. Each one plays a different role, from free advice and dispute resolution to setting industry standards for installers.
"Government & regulatory
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Gloucestershire Trading Standards Service
The local authority statutory body covering Cheltenham that tackles unfair business practices, including mis-described goods and services. Consumers are asked to go through Citizens Advice first, who pass on complaints requiring further action.
Visit website → Shire Hall, Westgate Street, Gloucester -
National Trading Standards
The national coordinating body for trading standards enforcement in England and Wales. It directs consumers with complaints to Citizens Advice and helps them find their local Trading Standards office.
Visit website → 1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex SS15 6TH
Industry & professional associations
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Chartered Trading Standards Institute (CTSI)
The professional body for trading standards practitioners. It runs a consumer help section that signposts people to the right redress and advice channels for issues with goods or services.
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Federation of Master Builders (FMB)
The UK's largest trade association for the construction industry, established in 1941, covering paving and hard landscaping carried out by general builders. Members must follow a code of conduct that includes free alternative dispute resolution for consumers.
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Interpave (Precast Concrete Paving and Kerb Association)
The UK trade association for manufacturers of precast concrete block paving, flags, kerbs and related products. It provides technical design and installation guidance that helps consumers check standards, and is a product association of the British Precast Concrete Federation.
Visit website → Phone: 0116 232 5170
Consumer protection
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Citizens Advice Consumer Service
A national charity offering free, independent advice to consumers, including template letters for disputes with builders or paving contractors. It also forwards relevant complaints on to Trading Standards.
Visit website → Phone: 0808 223 1133 -
TrustMark
The UK Government-endorsed quality scheme for tradespeople working in and around the home, including landscapers and paving contractors. It was developed in 2005 with government, industry and consumer bodies to give consumers confidence in vetted businesses.
Visit website → Phone: 0333 555 1234 Arena Business Centre, The Square, Basing View, Basingstoke, RG21 4EB
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